Delivery & Returns
Delivery:
We aim to deliver in accordance with the customers’ requests, however delivery will be advised on order confirmation. Please note any dates quoted for delivery are approximate.
Minimum Order Value:
A minimum order value of £18.00 net goods applies.
Shipping:
Shipping pricing is calculated by weight. The most popular shipping options are as below:
UK Mainland 2–3-day delivery between 2KG and 20KG. For more information on current pricing, please contact us.
Standard carriage is free for deliveries over £80.00 net goods value (UK Mainland only, certain surcharges may apply).
Should you wish to collect, our trade counter is open Monday to Friday 8.30am to 5.00pm.
Orders received after 4.00pm may be processed on the next business day.
Note: Unless a special delivery request is advised and confirmed at point of order, our carrier only delivers on working days. Should you require a “Saturday” or timed delivery, please advise.
Product returns:
Standard product return requests must be made in writing via email. A member of the team will then be in touch to discuss this further.
Please note, returns will not be accepted without a valid Pinstructure Returns Acknowledgement. Please request this via email.
Pinstructure reserves the right to apply a handling charge of 15%, subject to a minimum charge of £4.50 ex VAT.
Claims relating to deliveries must be made within 7 days of receipt.
Please refer to our Terms and Conditions of sale for detailed information. These can be read here
